Refund & Cancellation Policy

A floor goes live on the skyline the moment your payment is confirmed, so payments are generally final. We refund in the cases below.

We refund in full when

• You were charged but your floor could not be placed, for example because another person claimed the same website first or the amount received did not match the order. These payments are held for review and are never applied to anyone else's floor.
• You were charged twice for the same order.
• We remove your floor within 7 days of payment for a reason other than a breach of our Terms of Service.

We do not refund when

• Your rank changed because others claimed or added more. Ranking is competitive by design.
• We removed your floor because its content broke our Terms of Service.
• You changed your mind after your floor went live.

How to request a refund

Email the support address listed on our contact page from the address you sign in with, within 30 days of payment, including your Razorpay payment ID from your receipt. We reply within 3 business days. Approved refunds go back to your original payment method through Razorpay and usually arrive within 5–7 business days, depending on your bank.

When a payment is refunded, the amount is removed from your floor's total and its rank is recalculated.

Cancellation

There is no subscription to cancel. Every payment is a one-time amount; nothing renews automatically.